Frequently Asked Questions

ORDERS + SHIPPING

Where will my package be shipped from?

You will receive products directly from the designer or small business that made your item.

I just submitted an order. How long before my order ships?

All Bédoux orders are processed within 1-2 business days.

Where do you ship and how much does it cost?

We ship orders worldwide!

To encourage #shoplocal, shipping is FREE from all designers based in the same country as you (e.g. you are in Jordan and the designer is also located in Jordan).

We also offer FREE international shipping for all items over $150.

Where can I find the tracking details of my package?

Once the designer sends your package, we will send you a shipping confirmation email with your tracking number.

What forms of payment do you take?

We accept payments from Visa, Mastercard, Discover, and American Express as well as most debit cards.

What currency will my card be charged in?

All Bédoux orders are processed in US dollars (USD).

Why am I receiving separate packages from separate designers?

When you order from multiple designers, you will receive packages from each designer individually.

RETURNS + EXCHANGES

What is your return policy?

If you are not happy with your purchase, we accept returns on items that meet the following requirements:


  1. Return is requested and mailed back by the customer within 7 business days of delivery date.
  2. The item(s) is unworn, unwashed, and undamaged and in original packaging.

For refunds to credit cards, we deduct shipping and handling fees. Your refund will be issued to the credit card account used to make the original purchase.


Customs duties and taxes are non-refundable.

How do I initiate a return?

To request a return, simply contact us via email at support@bedoux.com with the following details:

  1. Order number
  2. Description of item(s) to be returned
  3. Reason for return of item(s)

Once the return is processed and accepted, we’ll send you a prepaid shipping label with return instructions.

What is your exchange policy?

We aren’t able to offer automatic exchanges at this time. We recommend that you return your original purchase for a refund before ordering a different size or color.

When can I expect my refund?

Return packages may take multiple weeks to be delivered to our designers. Once your return has arrived, please allow 1-2 weeks for your refund to be processed and confirmed by Bédoux.

What if my item is damaged or incorrect?

Don’t worry, we’ve got your back!

Just send us an email at support@bedoux.com with your order number and description of the damaged item.

WHAT ELSE?

When and where did you start Bédoux?

Bédoux was started on a (surprisingly) sunny afternoon in December of 2016 in DUMBO, Brooklyn.

What is the best way to contact you?

You can contact us via the form below or via email at support@bedoux.com

How long will it take you to respond to my email?

We work around the clock and only take tea breaks once a week to ensure that we respond to your emails as quickly as possible. Our average response time is 5 hours (and we’re working on making it shorter).

Where are your offices located?

We have offices in Jordan and the United States. But, like our namesake, we work from anywhere and try to move around and explore as much as possible. Check out our Instagram (@bedouxofficial) to see where we’ve been working from recently.

Is sizing different in different countries, and will I find my size?

We work with international labels and designers and do our best to standardize and inform you of their sizing. Make sure to check out the Fit section on the product page to learn more.

When in doubt, drop us a line at support@bedoux.com.

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